We put a lot of care into everything that carries the Bull & Bronco name, and we want you to be proud of what shows up at your door. If something isn't right with your order, reach out to us and we'll do our best to make it right.
RETURNS
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unworn and unused
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Unwashed
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Free from stains, odors, pet hair, or other signs of wear
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In its original condition
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Returned with any original tags or packaging, when applicable
At this time, original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or we sent you the wrong item.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We take the quality of our products seriously. If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 7 days of delivery.
Include your order number, a brief description of the issue, and clear photos of the item. Once we've reviewed the issue, we'll work with you to make it right. Depending on the situation, this may include a replacement or refund at no additional cost to you.
SIZING & EXCHANGES
We know ordering clothing online can make finding the right size difficult. Please review the sizing information on the product page before placing your order.
If you ordered the wrong size and the item meets our return conditions, contact us within 30 days of delivery. Because availability can change, we cannot guarantee that another size or color will be available for a direct exchange.
When an exchange isn't available, we may ask you to return the original item and place a new order for the size or color you want.
REFUNDS
Once your return is received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are not refundable unless the return is the result of an error on our part.
ITEMS THAT CANNOT BE RETURNED
We cannot accept returns on:
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Items that have been worn, washed, altered, or damaged after delivery
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Items showing stains, odors, pet hair, or other signs of use
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Gift cards
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Items marked Final Sale
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Personalized or custom-made products, unless they arrive damaged, defective, or incorrectly produced
Sale items may be returned unless they are specifically marked Final Sale.
ORDER CHANGES & CANCELLATIONS
We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us as soon as you can.
We'll do our best to help, but once an order has entered production or fulfillment, we may not be able to change or cancel it.
Please double-check your size, color, quantity, and shipping address before submitting your order.
SHIPPING & LOST PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible so we can help investigate the issue.
Bull & Bronco is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided at checkout. If you notice an address mistake after placing your order, contact us immediately and we'll do our best to correct it before the order ships.
HOW TO START A RETURN
To request a return, please contact Bull & Bronco and include:
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Your name
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Order number
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Item(s) you'd like to return
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Reason for the return
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Photos, if the item arrived damaged, defective, misprinted, or incorrect
We'll review your request and send you the next steps.
We appreciate every order that comes through Bull & Bronco. We're a small business, and there are real people behind every product we put our name on. If something isn't right, give us the opportunity to make it right.
Bull & Bronco Supply Co.
Something to hang your hat on.